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Both of these reach us directly. Use whichever suits what you are writing about.
Best for something short — a quick question, or a jamat time that has changed at a masjid you pray at.
Best for anything longer — a masjid missing from the app, a problem you can describe, or a privacy or data request.
We read everything that arrives. We are a small team, so we cannot always reply quickly, and we would rather say that than promise otherwise. If you are writing about a jamat time, the masjid’s name and its area help us look into it.
Namazee